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The Forgot your username? link and Forgot your password? link display only if you entered a unique Alio ESP user name and password when creating your Alio ESP account. If your Alio ESP system administrator instructed you to use a network user name and password, these links are not displayed.
When the Password Expiration utility is implemented, and:
The user logs in to Alio ESP with a unique Alio ESP user name and password (user created), the message ""Your password has expired. Please use the Employee Service Portal forgot your password link in order to reset your password." displays.
LDAP is implemented, and a user with permission to bypass LDAP authentication (e.g., the user is no longer employed by the district) logs in to Alio ESP with a unique Alio ESP user name and password, the message "Your password has expired. An e-mail has been sent to you in order to reset your password." The user will receive a Reset Your Password e-mail notification that contains a Reset Your Password link.
The Password Expiration utility is disabled for users that log in using their network user name and password (i.e., LDAP is implemented).
The Create an account link is not displayed if the Hide the Create an Account Link security option is selected by the Alio ESP system administrator.
The following message will display if the database is not available: “Employee Service Portal is currently unavailable due to the database being down. Please try again later.” Please contact your ESP administrator for assistance, if needed.
Beginning with the Alio 20.1 release, a Single Sign
On function is available. If this function is implemented by your district,
an employee with an Alio user account may access Employee Service Portal
(ESP) directly from Alio. For security purposes, each user with access
to Alio is responsible for maintaining their ESP User ID and password
in Alio program
AMSIG01A.FMX – Single Sign-on.
Contact your system administrator for more information and assistance with Single Sign On.
Two Factor Authentication provides a second layer of security to the ESP software solution. When Two Factor Authentication is implemented in Alio, the user must complete these steps to log in to ESP:
Enter their ESP User ID and password in the Sign In to Employee Service Portal page; and
Enter a system-generated identification code on the Two Factor Logon form. The user has the option to receive this code on their mobile phone or in their e-mail application. The mobile phone and/or e-mail address are extracted from the Employee Master Table in Alio.
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When selecting the method of receiving the authentication code, select Home Phone only if the home phone is a mobile phone. The authentication code cannot be sent to a land line phone. If allowed by the district, the user can turn off Two Factor Authentication temporarily on a specific device. The system administrator sets the temporary time limit. When the time limit expires, the user must log in to ESP using the Two Factor Authentication process. |
Click here for ESP login instructions when Two Factor Authentication is implemented.
After creating an ESP user account (or receiving a user account from your ESP administrator), follow these steps to log in to Alio ESP.
Launch your browser and open Alio ESP. The Sign In to Employee Service Portal page appears.
Type your Username and Password.
Click the 
button to enter the portal. The Employee
Service Portal Home page appears.
A list of certifications with an approaching expiration date displays if this is the first time you logged into ESP on the current day and your organization has implemented the automated Notifications process.
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User-created Alio ESP Account (LDAP not implemented) If logging in with a unique Alio ESP user name and password (user created):
LDAP Implemented The Password Expiration utility is disabled for users that log in to Alio ESP using their network user name and password. However, if a user is one identified to bypass LDAP authentication (e.g., user no longer employed by district), the message "Your password has expired. An e-mail has been sent to you in order to reset your password." will display, and the user will receive a Reset Your Password notification e-mail. Security Questions If the security questions and corresponding
answers linked to your user account are not defined, the User Account Security Questions/Answers
page automatically displays. You must define the three Personal
Questions and Answers before you can access ESP. When finished,
click the Network Login Provided by your Network Administrator If your district requires a network-based user name and password to log into ESP, and you enter an incorrect user name, the message "The user name or password was not recognized." displays. Please contact your network administrator for assistance with this message. |
Click your User Name > Log Out link in the upper right corner of the page.
